Refund Policy

In shortCopy Anchor Link

• Subscriptions (monthly or yearly): you can ask for a refund within 7 days of the payment, if you have used no more than 100 credits since then. You get back what you paid, including tax, minus the payment platform's transaction fee. The rights in the songs made with that payment's credits return to Miredo.
• Credit packs: not refundable.
• Failed tasks: the credits come back to your balance automatically.
• Billing mistakes: we always fix them, whatever the date.

SubscriptionsCopy Anchor Link

You can ask for a refund of a subscription payment, including a renewal, if both of these are true:

1. the request is made within 7 days of the payment; and
2. you have used no more than 100 credits since the payment.

If you qualify, we refund the full amount you paid for that payment, including any tax, minus the transaction fee that the payment platform charges for processing it. That fee is not returned, so the refund is a little less than the payment. We tell you the exact amount before we process the refund. After the 7 days, or once you have used more than 100 credits, the payment is not refundable.

When a subscription is refunded:

• the subscription ends, and any unused credits from that payment are removed;
• credits you already used are not restored;
• the rights in the songs and cover art you made with credits from that payment return to Miredo. Your right to use them, including for commercial purposes, ends. We may remove them from your library and downloads, and you must stop using them and take them down from any platform where you published them;
• songs made with credits from other payments, such as credit packs, are not affected.

Cancelling a subscriptionCopy Anchor Link

You can cancel at any time in Settings → Billing. Cancelling stops the next renewal. You keep your plan and credits until the end of the period you paid for. Cancelling does not refund the current period unless the rules above apply.

To avoid being charged for a renewal, cancel before the renewal date.

Credit packsCopy Anchor Link

Credit packs are one-time purchases and are not refundable. Credits from a pack never expire, so you can use them whenever you like. If something went wrong that stopped you from using a pack, write to us and we will look at it case by case.

Failed tasksCopy Anchor Link

If a task fails, the credits it cost are returned to your balance automatically. This returns credits, not money.

Billing mistakesCopy Anchor Link

If you were charged twice, charged the wrong amount, charged after cancelling because of an error on our side, or charged without your authorisation, tell us as soon as you notice. We will refund the amount that should not have been charged in full, with no fee deducted, whatever the date of the payment.

How to askCopy Anchor Link

Email support@miredo.ai from the address on your account, with the date and amount of the payment. We will check your usage and reply as soon as we can.

Approved refunds go back to the original payment method. Your bank or card issuer may take several business days to show it.

If you have a problem with a payment, please write to us before you open a dispute with your bank, so we can fix it faster. A payment that is reversed through a chargeback may lead to the suspension of your account and the return to Miredo of the rights in the songs made with that payment, as described in our Terms of Service.

Your legal rightsCopy Anchor Link

Nothing in this policy limits any rights you have as a consumer under the law where you live.

ContactCopy Anchor Link

support@miredo.ai